The Mayor's Big Bus Chat
This page relates to an engagement that took place between 11th July to 18th September 2022, please note contributions to this engagement are now closed.
You can view a summary of the feedback in the headline report and the 'you said, we will' report below:
Due to the scale of this engagement there are three outcome reports. To view the outcome report of this engagement, please download from the 'Outcome Report' section of this webpage (to the right hand side if viewing on a computer, and below if viewing on a mobile) or follow the links below:
As part of The Mayor's Big Bus Chat, we held a number of Tell Tracy About Buses meetings. For more details about those meetings visit our Tell Tracy Your Voice Page.
Thank you to everyone who contacted us and shared their feedback. Some of the feedback we received needs support from bus companies and other departments to help fully answer, this is causing a delay to responding. Please be assured that if you have contacted us and have yet to hear a response, we haven't forgotten about you, and we will be responding as soon as we can.
The information below was presented during the public engagement.
We have big ambitions for buses in West Yorkshire and know that services don’t currently work well for everyone.
We want your feedback on our latest plan for better buses. Have your views changed since the pandemic? What are your key priorities?
We will be using your responses to feed into our ongoing bus improvement plan and ensure we are making changes that local communities want.
Read The Mayor's Big Bus Chat brochure and FAQs
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About the Bus Service Improvement Plan (BSIP)
We published our Bus Service Improvement Plan (BSIP) in October 2021, and in April 2022 we were notified that we had received an indicative £70m in funding to support activities including reducing fares and consulting on new routes to be introduced. Find out more about our plan by reading The Mayor's Big Bus chat Brochure.
Our Key themes for better buses are:
- A safe and inclusive bus system - meaning we want to get the basics right by ensuring all our buses and supporting services are accessible by all and suited to different people's needs. This includes designing the bus service for more than just the urban commuter and doing our best to make sure everyone - particularly women, girls and other vulnerable groups - feels safe when using the bus.
- Better connected communities - we want to make sure buses serve all our region's cities, towns and villages to ensure that people living in them have fair reliable access to all the employment, education and leisure opportunities our region has to offer. This means extended services throughout the day, better frequencies and regularity of service, as well as new models like 'Park and Rides' and 'FlexiBus' services to suit different travel needs.
- Decarbonisation and integrated and sustainable travel - as part of our region's response to the Climate Emergency, we are committed to reducing dependence on private car use and achieving a net-zero carbon economy by 2038. To support this, buses must also be better integrated as part of a multimodal public transport offer so that alongside rail travel, cycling and walking, passengers are able to make sustainable journeys from door to door.
As well as the key themes, the actions we aim to deliver through the BSIP include:
- An enhanced, fully inclusive and more cohesive bus network - which takes people where they need to go, when they need to go
- Clear and simple fare - to make paying for bus travel more affordable, easier, convenient and flexible
- Improved, more inclusive customer service and support - so passengers have the tools to travel with confidence and help they need if their journey does not go to plan
- Priority for buses on our road - so journeys by bus are quicker, with less time spent stuck in traffic, and are a viable alternative to the private car
More green and better vehicles - to improve the onboard experience and make bus the sustainable choice for travel in West Yorkshire
More information about our BSIP can be found here - Bus Service Improvement Plan information
How can you help?
Having set the foundations for our bus plan, we want your views on how these plans and ideas reflect your ambitions for bus services. We need the opinions of bus users and potential new bus users to make sure any plans we have around buses are fit for purpose and reflect your ideals.
This is just the start – we hope this initial bus conversation will be able to guide the Combined Authority, but we want this to be the start of many bus conversations.
This engagement opportunity is open from 11th July 2022 until 18th September 2022.
If you want to stay up to date about any future bus conversations we have, register to Your Voice to be one of the first to hear about it!
Come and speak to the Your Voice Team
Throughout the Mayor's Big Bus Chat we will be holding drop-in events where you can come and speak to the Your Voice Team.
Take at look at the list below to find your nearest event.
| Area | Address | Date | Time |
| Keighley Bus Station | Bow Street, Keighley, BD21 3PB | Thursday 21 July | 2pm - 5pm |
| Dewsbury Bus Station | Aldams Road, Dewsbury. WF12 8AR | Wednesday 27 July | 10:30am - 1:30pm |
| Leeds Rail Station | New Street, Leeds, LS1 4DY | Tuesday 2nd August | 7am - 9:30am |
| Hebden Bridge Town Hall | St. George's Street, Hebden Bridge, HX7 7BY | Thursday 4 August | 10:30am - 1:30pm |
| White Rose Shopping Centre | Dewsbury Road, Leeds, LS11 8LU | Saturday 6 August | 11am - 2pm |
| Wakefield Bus Station | Union Street, Wakefield, WF1 3AQ | Friday 12 August | 8am - 11am |
| Bradford Interchange | Bridge Street, Bradford, BD1 1GY | Tuesday 16 August | 10:30am - 1:30pm |
| Huddersfield Bus Station | Upperhead Row, Huddersfield, HD1 2JN | Thursday 18 August | 10am - 1pm |
| The Piece Hall Halifax | Blackledge, Halifax, HX1 1RE | Tuesday 23 August | 10am - 2pm |
| Pontefract Bus Station | Horsefair, Pontefract, WF8 1EZ | Wednesday 24 August | 10:30am - 1:30pm |
| Heckmondwike Bus Hub | Heckmondwike, WF16 0HR | Friday 26 August | 3pm - 5pm |
| Castleford Bus Station | Albion Street, Castleford, WF10 1EG | Monday 5 September | 10:30am - 1:30pm |
| Leeds Bus Station | York Street, Leeds, LS2 7HU | Tuesday 6 September | 10:30am - 1:30pm |
We also hosted two online webinars (24th and 30th August at 6pm) for those that were unable to attend a drop in.
Recordings of the sessions can be found here: 24th August webinar recording and 30th August subtitled webinar recording.
Need any extra support?
If you need any extra support to access any of the information on this topic, or want to share your views by email, telephone or in writing, please find the details below:
Telephone | 0113 2457676 (MetroLine) |
In writing | Freepost CONSULTATION TEAM (WYCA) (no stamp is required) |
Have a story about your bus trips? Let us know!
We want to hear from you if you have used the bus in West Yorkshire and have a story to share. Whether you want to share ways someone went above and beyond, share how your local commute went, or just want to share something you noticed on buses - we want to know!
These stories will help to build a picture about how people use our buses and what we can do to improve.
Please note, your username will be shown with your comment. If you share personal information or comments that are seen as abusive or harassment we will not share your story publicly but it will still be used in the analysis.
Outcome Reports
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The Mayor's Big Bus Chat Wider Engagement Report.pdf (934 KB) (pdf)
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The Mayor's Big Bus Chat Survey Outcome Report.pdf (2.6 MB) (pdf)
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Tell Tracy About Buses Report.pdf (264 KB) (pdf)
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The Mayor's Big Bus Chat Headline Report.pdf (638 KB) (pdf)
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The Mayor's Big Bus Chat You Said, We Will Report (529 KB) (pdf)
