The Mayor's Big Bus Chat

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Thank you to everyone who contacted us and shared their feedback. Some of the feedback we received needs support from bus companies and other departments to help fully answer, this is causing a delay to responding. Please be assured that if you have contacted us and have yet to hear a response, we haven't forgotten about you, and we will be responding as soon as we can.




This public engagement ran from the 11th July to 18th September 2022 and has now closed. Thank you to everyone who got in touch, took part in the survey, answered a poll question, shared a story or asked a question.

All questions, comments and suggestions will be considered, and further information will be shared here once available.

The information below was presented during the public engagement.




We have big ambitions for buses in West Yorkshire and know that services don’t currently work well for everyone.

We want your feedback on our latest plan for better buses. Have your views changed since the pandemic? What are your key priorities?

We will be using your responses to feed into our ongoing bus improvement plan and ensure we are making changes that local communities want.


Read The Mayor's Big Bus Chat brochure and FAQs



Do you need any information in a different language?

You can select your language at the top of the page

Możesz wybrać język u góry strony

ਤੁਸੀਂ ਪੰਨੇ ਦੇ ਸਿਖਰ 'ਤੇ ਆਪਣੀ ਭਾਸ਼ਾ ਚੁਣ ਸਕਦੇ ਹੋ

يمكنك اختيار لغتك أعلى الصفحة

آپ صفحے کے اوپری حصے سے اپنی زبان منتخب کر سکتے ہيں

Požadovaný jazyk je možné vybrať v hornej časti stránky




About the Bus Service Improvement Plan (BSIP)

We published our Bus Service Improvement Plan (BSIP) in October 2021, and in April 2022 we were notified that we had received an indicative £70m in funding to support activities including reducing fares and consulting on new routes to be introduced. Find out more about our plan by reading The Mayor's Big Bus chat Brochure.

Our Key themes for better buses are:

  • A safe and inclusive bus system - meaning we want to get the basics right by ensuring all our buses and supporting services are accessible by all and suited to different people's needs. This includes designing the bus service for more than just the urban commuter and doing our best to make sure everyone - particularly women, girls and other vulnerable groups - feels safe when using the bus.
  • Better connected communities - we want to make sure buses serve all our region's cities, towns and villages to ensure that people living in them have fair reliable access to all the employment, education and leisure opportunities our region has to offer. This means extended services throughout the day, better frequencies and regularity of service, as well as new models like 'Park and Rides' and 'FlexiBus' services to suit different travel needs.
  • Decarbonisation and integrated and sustainable travel - as part of our region's response to the Climate Emergency, we are committed to reducing dependence on private car use and achieving a net-zero carbon economy by 2038. To support this, buses must also be better integrated as part of a multimodal public transport offer so that alongside rail travel, cycling and walking, passengers are able to make sustainable journeys from door to door.

As well as the key themes, the actions we aim to deliver through the BSIP include:

  • An enhanced, fully inclusive and more cohesive bus network - which takes people where they need to go, when they need to go
  • Clear and simple fare - to make paying for bus travel more affordable, easier, convenient and flexible
  • Improved, more inclusive customer service and support - so passengers have the tools to travel with confidence and help they need if their journey does not go to plan
  • Priority for buses on our road - so journeys by bus are quicker, with less time spent stuck in traffic, and are a viable alternative to the private car
  • More green and better vehicles - to improve the onboard experience and make bus the sustainable choice for travel in West Yorkshire


More information about our BSIP can be found here - Bus Service Improvement Plan information



How can you help?

Having set the foundations for our bus plan, we want your views on how these plans and ideas reflect your ambitions for bus services. We need the opinions of bus users and potential new bus users to make sure any plans we have around buses are fit for purpose and reflect your ideals.

This is just the start – we hope this initial bus conversation will be able to guide the Combined Authority, but we want this to be the start of many bus conversations.


This engagement opportunity is open from 11th July 2022 until 18th September 2022.


If you want to stay up to date about any future bus conversations we have, register to Your Voice to be one of the first to hear about it!


Come and speak to the Your Voice Team

Throughout the Mayor's Big Bus Chat we will be holding drop-in events where you can come and speak to the Your Voice Team.

Take at look at the list below to find your nearest event.

AreaAddressDateTime
Keighley Bus StationBow Street, Keighley, BD21 3PBThursday 21 July2pm - 5pm
Dewsbury Bus Station

Aldams Road, Dewsbury. WF12 8AR

Wednesday 27 July10:30am - 1:30pm
Leeds Rail StationNew Street, Leeds, LS1 4DYTuesday 2nd August7am - 9:30am
Hebden Bridge Town Hall


St. George's Street, Hebden Bridge, HX7 7BY

Thursday 4 August10:30am - 1:30pm
White Rose Shopping CentreDewsbury Road, Leeds, LS11 8LUSaturday 6 August11am - 2pm
Wakefield Bus StationUnion Street, Wakefield, WF1 3AQFriday 12 August8am - 11am
Bradford InterchangeBridge Street, Bradford, BD1 1GYTuesday 16 August10:30am - 1:30pm
Huddersfield Bus Station

Upperhead Row, Huddersfield, HD1 2JN

Thursday 18 August10am - 1pm
The Piece Hall HalifaxBlackledge, Halifax,
HX1 1RE
Tuesday 23 August10am - 2pm
Pontefract Bus StationHorsefair, Pontefract, WF8 1EZWednesday 24 August10:30am - 1:30pm
Heckmondwike Bus HubHeckmondwike, WF16 0HRFriday 26 August3pm - 5pm
Castleford Bus StationAlbion Street, Castleford, WF10 1EGMonday 5 September10:30am - 1:30pm
Leeds Bus StationYork Street, Leeds, LS2 7HUTuesday 6 September10:30am - 1:30pm


We also hosted two online webinars (24th and 30th August at 6pm) for those that were unable to attend a drop in.

Recordings of the sessions can be found here: 24th August webinar recording and 30th August subtitled webinar recording.




Need any extra support?

If you need any extra support to access any of the information on this topic, or want to share your views by email, telephone or in writing, please find the details below:

Email

yourvoice@westyorks-ca.gov.uk

Telephone

0113 2457676 (MetroLine)

In writing

Freepost CONSULTATION TEAM (WYCA)

(no stamp is required)






Thank you to everyone who contacted us and shared their feedback. Some of the feedback we received needs support from bus companies and other departments to help fully answer, this is causing a delay to responding. Please be assured that if you have contacted us and have yet to hear a response, we haven't forgotten about you, and we will be responding as soon as we can.




This public engagement ran from the 11th July to 18th September 2022 and has now closed. Thank you to everyone who got in touch, took part in the survey, answered a poll question, shared a story or asked a question.

All questions, comments and suggestions will be considered, and further information will be shared here once available.

The information below was presented during the public engagement.




We have big ambitions for buses in West Yorkshire and know that services don’t currently work well for everyone.

We want your feedback on our latest plan for better buses. Have your views changed since the pandemic? What are your key priorities?

We will be using your responses to feed into our ongoing bus improvement plan and ensure we are making changes that local communities want.


Read The Mayor's Big Bus Chat brochure and FAQs



Do you need any information in a different language?

You can select your language at the top of the page

Możesz wybrać język u góry strony

ਤੁਸੀਂ ਪੰਨੇ ਦੇ ਸਿਖਰ 'ਤੇ ਆਪਣੀ ਭਾਸ਼ਾ ਚੁਣ ਸਕਦੇ ਹੋ

يمكنك اختيار لغتك أعلى الصفحة

آپ صفحے کے اوپری حصے سے اپنی زبان منتخب کر سکتے ہيں

Požadovaný jazyk je možné vybrať v hornej časti stránky




About the Bus Service Improvement Plan (BSIP)

We published our Bus Service Improvement Plan (BSIP) in October 2021, and in April 2022 we were notified that we had received an indicative £70m in funding to support activities including reducing fares and consulting on new routes to be introduced. Find out more about our plan by reading The Mayor's Big Bus chat Brochure.

Our Key themes for better buses are:

  • A safe and inclusive bus system - meaning we want to get the basics right by ensuring all our buses and supporting services are accessible by all and suited to different people's needs. This includes designing the bus service for more than just the urban commuter and doing our best to make sure everyone - particularly women, girls and other vulnerable groups - feels safe when using the bus.
  • Better connected communities - we want to make sure buses serve all our region's cities, towns and villages to ensure that people living in them have fair reliable access to all the employment, education and leisure opportunities our region has to offer. This means extended services throughout the day, better frequencies and regularity of service, as well as new models like 'Park and Rides' and 'FlexiBus' services to suit different travel needs.
  • Decarbonisation and integrated and sustainable travel - as part of our region's response to the Climate Emergency, we are committed to reducing dependence on private car use and achieving a net-zero carbon economy by 2038. To support this, buses must also be better integrated as part of a multimodal public transport offer so that alongside rail travel, cycling and walking, passengers are able to make sustainable journeys from door to door.

As well as the key themes, the actions we aim to deliver through the BSIP include:

  • An enhanced, fully inclusive and more cohesive bus network - which takes people where they need to go, when they need to go
  • Clear and simple fare - to make paying for bus travel more affordable, easier, convenient and flexible
  • Improved, more inclusive customer service and support - so passengers have the tools to travel with confidence and help they need if their journey does not go to plan
  • Priority for buses on our road - so journeys by bus are quicker, with less time spent stuck in traffic, and are a viable alternative to the private car
  • More green and better vehicles - to improve the onboard experience and make bus the sustainable choice for travel in West Yorkshire


More information about our BSIP can be found here - Bus Service Improvement Plan information



How can you help?

Having set the foundations for our bus plan, we want your views on how these plans and ideas reflect your ambitions for bus services. We need the opinions of bus users and potential new bus users to make sure any plans we have around buses are fit for purpose and reflect your ideals.

This is just the start – we hope this initial bus conversation will be able to guide the Combined Authority, but we want this to be the start of many bus conversations.


This engagement opportunity is open from 11th July 2022 until 18th September 2022.


If you want to stay up to date about any future bus conversations we have, register to Your Voice to be one of the first to hear about it!


Come and speak to the Your Voice Team

Throughout the Mayor's Big Bus Chat we will be holding drop-in events where you can come and speak to the Your Voice Team.

Take at look at the list below to find your nearest event.

AreaAddressDateTime
Keighley Bus StationBow Street, Keighley, BD21 3PBThursday 21 July2pm - 5pm
Dewsbury Bus Station

Aldams Road, Dewsbury. WF12 8AR

Wednesday 27 July10:30am - 1:30pm
Leeds Rail StationNew Street, Leeds, LS1 4DYTuesday 2nd August7am - 9:30am
Hebden Bridge Town Hall


St. George's Street, Hebden Bridge, HX7 7BY

Thursday 4 August10:30am - 1:30pm
White Rose Shopping CentreDewsbury Road, Leeds, LS11 8LUSaturday 6 August11am - 2pm
Wakefield Bus StationUnion Street, Wakefield, WF1 3AQFriday 12 August8am - 11am
Bradford InterchangeBridge Street, Bradford, BD1 1GYTuesday 16 August10:30am - 1:30pm
Huddersfield Bus Station

Upperhead Row, Huddersfield, HD1 2JN

Thursday 18 August10am - 1pm
The Piece Hall HalifaxBlackledge, Halifax,
HX1 1RE
Tuesday 23 August10am - 2pm
Pontefract Bus StationHorsefair, Pontefract, WF8 1EZWednesday 24 August10:30am - 1:30pm
Heckmondwike Bus HubHeckmondwike, WF16 0HRFriday 26 August3pm - 5pm
Castleford Bus StationAlbion Street, Castleford, WF10 1EGMonday 5 September10:30am - 1:30pm
Leeds Bus StationYork Street, Leeds, LS2 7HUTuesday 6 September10:30am - 1:30pm


We also hosted two online webinars (24th and 30th August at 6pm) for those that were unable to attend a drop in.

Recordings of the sessions can be found here: 24th August webinar recording and 30th August subtitled webinar recording.




Need any extra support?

If you need any extra support to access any of the information on this topic, or want to share your views by email, telephone or in writing, please find the details below:

Email

yourvoice@westyorks-ca.gov.uk

Telephone

0113 2457676 (MetroLine)

In writing

Freepost CONSULTATION TEAM (WYCA)

(no stamp is required)





CLOSED: This discussion has concluded.

Please note, if you have logged into your Your Voice profile, your name will appear with the question. 

If you share personal information or comments that are seen as abusive or harassment we will not share your question publicly but it will still be used in the analysis. 

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    Would it not be sensible and more economical to run smaller buses on routes that are not as well used as others? -And how about a "Park & Ride" for Huddersfield?

    P.D.F. asked 4 months ago

    Thank you for your comments about smaller buses. At the moment, Bus Operators make the decision about which vehicles are used on which routes. One of the major costs of running bus services is paying drivers which is something you would have to do regardless of the vehicle size.

    The Combined Authority is currently in the process of writing a new Park and Ride Strategy to understand how the successful model developed in Leeds can be rolled out across other locations in West Yorkshire.

    As part of this Bus Service Improvement Plan, the Combined Authority will work with the Local Authorities to identify suitable locations and expand the number of Park and Ride schemes across West Yorkshire.

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    Are you aware that residents of Stocksmoor could not attend the drop in event on 18th August at Huddersfield Station to voice our views about transport because the only bus service available in Stocksmoor has been cut and the trains were on strike? This speaks for itself.

    Jk asked 3 months ago

    Thank you for your comment. I'm sorry that there was a train strike on the day we held the Huddersfield Bus Station drop-in event. The event was organised before the strike dates were announced. We had multiple other drop-in events throughout the engagement period which people from Stocksmoor could have attended. If none of those drop-in events were suitable we had a number of ways residents could share their views, including: filling in our online survey, emailing us, calling us, sending us a letter, filling out our online polls, sharing a story, or joining either of the online webinar events we held.

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    I understand that funding is being provided for PSO's to travel on busses and be a visible presence in bus stations. I don't know if it still applies but British Rail used to allow free travel for any police officer wearing a full uniform. I have no idea if there would be any take up if this was offered on buses or not but is it worth enquiring?

    Allen asked 3 months ago

    Thank you for your comment. You are right, we currently have 5 PCSO's dedicated to this and have recently received funding to recruit more.

    As part of our safer travel partnership with West Yorkshire Police we have launched a new tool via the Mcard App that allows people to record how safe they feel travelling. We will be using this information to help improve safety across the network. The link to the tool is www.bussafetysurvey.co.uk 

    At the moment there are currently no plans to introduce free travel to police officers wearing uniform but we will take your feedback on board.

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    Hi I am a regular traveller and use x26 /x27 to go up and down for my work. Since past week the bus service has been really terrible. Can someone please take some action.

    Vaidehi asked 3 months ago

    Thank you for your comment. If you are unhappy with any aspect of your service you can claim a free travel voucher https://wymetro.com/contact-us/voucher-claims-and-taxi-refunds-for-bus-journeys-in-west-yorkshire/ 

    If you have a particular issue with a bus service please contact the relevant operator.

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    Why are so many buses either out of service or cancelled in Leeds at the moment?

    Kay asked 4 months ago

    Thank you for your question. We will raise this issue of cancelled or out of service buses in Leeds with our bus services team. We also recommend that if you have a particular issue with a bus service being cancelled to please contact the relevant operator.

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    Why doesnt metro/wyca, set up a municipal bus company as an operator of the last resort as its allowed under the 1985 transport act? Thanks

    Matthew77 asked 4 months ago

    Thank you for your question. The CA is not allowed to set up it's own bus company. The Mayor has committed to looking at the best way to manage a bus system including franchising to deliver better outcomes for our regions passengers - and we are following the legal process to do this. This sits alongside our vision for a sustainable connected transport system for West Yorkshire including bus, rail, active travel, mass transit and future mobility opportunities. We will be publishing more information as plans develop. To stay up to date sign up to Your Voice - www.yourvoice.westyorks-ca.gov.uk/register

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    Why are we using the different lines on bus routes. Ie Wakefield line headingley line. It doesn't mean much but just causes confusion especially the 29 which only goes between Leeds Dock and the University but yet its the headingley line or the Wakefield line on routes that go in completely different directions. Didn't we have the different colour lines yrs ago.

    Sid asked 4 months ago

    Thank you for your comment. We introduced the coloured lines on bus routes as part of our network navigation project in Leeds. This was to address identified concerns that people had when navigating the bus network. We are currently evaluating whether this has increased peoples understanding of how to use the network.

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    would it be possible to install air conditioning in the buses / have fragrance boxed time squirters, 8 on top, 6 on bottom and when it’s very warm have open top roof buses ?

    Ali Akbar asked 4 months ago

    Thank you for your question. We are looking at ways to make travel a more pleasant experience for passengers on board and will take your comments into consideration.

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    I'm aware that residents aged 60 or over residing in Wales, Northern Ireland, and Scotland get a bus pass and free travel under their devolved powers, granted by Westminster. However residents of London ENGLAND are also granted bus passes and free travel on reaching the age of 60. So how come I a resident of West Yorkshire ENGLAND aged 64 do not have the same privilege? And I thought I lived in a UNITED KINGDOM, that was leveling up?

    Antony asked 4 months ago

    Thank you for your question. The English National Concessionary Travel Scheme determines the criteria for bus passes. This includes passes relating to age and disability criteria. 

    We do have some power to introduce extra concessions for passes provided in West Yorkshire. But this is something we would have to reimburse operators for, and central government do not provide any extra funding to cover the costs. 

    We do regularly review our concessionary travel scheme and the possible enhancements we could introduce. But at the moment, there are no plans to introduce a 60+ free travel pass.

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    Why are disabled person tickets limited to off peak, I appreciate its a concession but I use the buses at peak times and so see none of the benefits. This doesn't promote people who are disabled to & possibly unable to drive on medical grounds to work as such travel is at peak times. Plus if purchasing a pass I to travel at such times I pay the same as everyone else. I'm disabled all the time & not allowed to drive, not all disabled people are older so why is the stipulations of off peak only the same as the OAP? Is any consideration been given to removal of these limitations to encourage disabled travel & integration into work?

    Natalie asked 4 months ago

    Thank you for your question. The English National Concessionary Travel Scheme determines the criteria for bus passes. This includes passes relating to age and disability criteria. 

    We do have some power to introduce extra concessions for passes provided in West Yorkshire. But this is something we would have to reimburse operators for, and central government do not provide any extra funding to cover the costs. 

    We do regularly review our concessionary travel scheme and the possible enhancements we could introduce. But at the moment, there are no plans to introduce free travel before 9:30.

Page last updated: 29 Nov 2022, 01:04 PM