What is the Bus Information Strategy 2019-24?

    The Bus Information Strategy 2019-24 seeks to build upon the significant progress of the 2012-17 Bus Information Strategy that sought to encourage the use of self-serve options for customers obtaining journey information while ensuring the provision of information via traditional sources for those who still required them.

    Who is responsible for writing the Bus Information Strategy 2019-24?

    The Bus Information Strategy fulfils the requirements of the Transport Act 2000 in determining what bus information should be made available to the public and the way in which it should be made available. The Strategy also acknowledges the importance of the Transport Act 2008 in establishing Metro, which the West Yorkshire Combined Authority has responsibility for.

    The Bus Information Strategy is part of the West Yorkshire Transport Plan.

    What area does the Bus Information Strategy 2019-24 cover?

    The Bus Information Strategy 2019-24 covers the whole of West Yorkshire – Bradford, Calderdale, Kirklees, Leeds and Wakefield.

    What are the main objectives of the Bus Information Strategy 2019-24?

    The draft Strategy sets out the following key objectives:

    Digital First – focus delivery to mobile devices

    Always Live – up to date information on the move

    Customer driven – the customer selects the information they need

    Network-wide – fixed information at stops and interchanges

    Inclusive – everyone has access according to need and requirement

    Cost-effective – for the local taxpayer

    What are the aims of this engagement?

    The aims of this engagement are to:

    • Inform interested parties of the proposed strategy
    • Seek feedback on the proposed strategy

    How can members of the public have their say?

    Members of the public can have their say via www.yourvoice@westyorks-ca.gov.uk/bus-information-strategy or attend one of the drop-in sessions where officers will be available to answer any questions.

    We are encouraging people to register on www.yourvoice.westyorks-ca.gov.uk to be kept involved.

    What will you do with all the feedback received during the engagement period?

    The feedback will be analysed and recommendations will be made to the Transport Committee for approval.

    When will the Bus Information Strategy 2019-24 be implemented?

    The final engagement report will be submitted to the Transport Committee for endorsement later this year and implemented soon after.

    How will I be kept informed of the outcome of this engagement?

    There will be various ways in which local residents and businesses can have their say. Updates will be provided to those who have registered to follow the project via www.yourvoice@westyorks-ca.gov.uk/bus-information-strategy and via press articles.

    Are the printed timetables likely to be discontinued?

    Large-scale production of printed pocket timetables, which frequently need to be updated and reprinted to reflect service changes, will be reduced along with the need to scrap them in bulk when they go out of date. Slimmed down, cheaper-to-produce versions will still be made available to people who want them.

    Will I still be able to get real time information by text?

    Customers will still be able to get real time information by text.

    Do you produce any information in accessible formats?

    The following information is provided in accessible formats:

    • Online Easy Read and British Sign Language guides to English National Concessionary Travel Scheme
    • Online large print and Easy Read disabled person’s travel pass application forms
    • Bus information in large print or braille on request