Bus Information Strategy 2019-24

The West Yorkshire Combined Authority is looking at how to provide information about bus services in a way that best meets people’s requirements and we would really like to know your views.



The way that people find out bus information has changed over the last few years with customers increasingly using online options to plan their journeys. With the demand for online information continuing to rise, we plan to provide digital information as people want it and to increase awareness of the information sources that are available.

Although the demand for the traditional, printed sources of information is declining, we recognise that there are still a number of passengers who rely on them. Our aim is to provide passengers with bus information in the format they need and this engagement is to help establish just what that should be. The draft Bus Information Strategy 2019-24 which was presented to the Combined Authority's Transport Committee in March 2019 can be viewed
here.

How do people access information about bus travel?
We have produced a
fact sheet (opens in a new window) that provides statistics about how people currently access bus information. The fact sheet is also available for ease of use for screen readers.

Travel Centres
Another key element of our new Bus Information Strategy is the modernising of Travel Centres.

Have your say

Please contact us if you would like any information in large print or braille format.

This engagement will close on 25th August 2019.

You can also use the tools to sign up to our mailing list to be kept informed about the development of this project. Alternatively, you can register to be added to the Your Voice community where you will receive information on opportunities to have your say on a variety of projects.

Next steps
Feedback will be analysed and considered during autumn. A report will be submitted to the West Yorkshire Combined Authority Transport Committee in November.

The West Yorkshire Combined Authority is looking at how to provide information about bus services in a way that best meets people’s requirements and we would really like to know your views.



The way that people find out bus information has changed over the last few years with customers increasingly using online options to plan their journeys. With the demand for online information continuing to rise, we plan to provide digital information as people want it and to increase awareness of the information sources that are available.

Although the demand for the traditional, printed sources of information is declining, we recognise that there are still a number of passengers who rely on them. Our aim is to provide passengers with bus information in the format they need and this engagement is to help establish just what that should be. The draft Bus Information Strategy 2019-24 which was presented to the Combined Authority's Transport Committee in March 2019 can be viewed
here.

How do people access information about bus travel?
We have produced a
fact sheet (opens in a new window) that provides statistics about how people currently access bus information. The fact sheet is also available for ease of use for screen readers.

Travel Centres
Another key element of our new Bus Information Strategy is the modernising of Travel Centres.

Have your say

Please contact us if you would like any information in large print or braille format.

This engagement will close on 25th August 2019.

You can also use the tools to sign up to our mailing list to be kept informed about the development of this project. Alternatively, you can register to be added to the Your Voice community where you will receive information on opportunities to have your say on a variety of projects.

Next steps
Feedback will be analysed and considered during autumn. A report will be submitted to the West Yorkshire Combined Authority Transport Committee in November.

We have created an extensive list of frequently asked questions and you can find these here (opens in a new page).  However, if you have another question, please write it here and we will try to get a response back to you as soon as possible.

Please note that any question you ask will be visible to all visitors to this site, so please do not include any personal information - alternatively you can email us.

Q&A

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