Glossary

Type of improvement	Definition	Image
Braille Station maps	A map that can be read through touch. The maps have raised areas that represent various features such as buildings and roads, and various forms of raised shading are used to represent land use. Braille is used for labels.
Help Points	Help points enable passengers to speak to a human operator where station staff are unavailable. Typically found on platforms or concourses, these points feature buttons for general assistance and an emergency line.
Induction Loops	Also referred to as Hearing Loops, Audio Frequency Induction Loops or AFILS, it is an audio technology whch supports improved hearing and communication for people with a hearing impairment.
Direction signs to lifts, platforms and accessible routes	Signs to provide instructions and guidance for navigating the station, acting as a tool for wayfinding that helps people find their way to a destination .
Accessible facilities signs	Signs to provide instructions to locate accessible facilities like accessible toilets.
Handrails with Braille (directions, routes and level changes)	A fixed rail for support that incorporates Braille instructions or guidance to navigate the station.
Tactile paving (on stairs and ramps)	Textured, raised ground surfaces designed to provide physical cues to blind and visually impaired people, helping them detect hazards like street crossings, stairs, and platform edges.
Anti-slip stair edging	Safety strips on the edge of stairs to prevent slipping.
Seats inside	Areas to sit or rest inside.
Seats outside	Areas to sit or rest on the platform or other external area.