Frequently Asked Questions
About the project
Provide a better customer experience for Huddersfield Bus Station passengers by upgrading facilities and improving safety
Inside and outside spaces will be transformed to make the bus station a modern and attractive gateway to Huddersfield
Make Huddersfield Bus Station more accessible for all and better connected with the town centre to increase numbers of people travelling by bus
Improve the energy efficiency of the bus station
Make the bus station a more secure facility, to improve personal safety and encourage more people to travel by bus
Who is responsible for transforming Huddersfield Bus Station?
The West Yorkshire Combined Authority (the Combined Authority) works with local authorities, such as Kirklees Council and businesses across the region to create economic growth through infrastructure projects such as this. The Combined Authority is the owner and operator of the existing bus station and is responsible for making the internal improvements. However, the external canopy and car park improvements are the responsibility of Kirklees Council, and together we are working to transform Huddersfield Bus Station.
Why do you need to do something?
The existing bus station needs improvement, and we know that from the first round of consultation undertaken in 2021 that you would like a more attractive, safer and accessible bus station with improved services.
This scheme aims to address this through a transformation of the bus station building and its surroundings, including an improved inside, better accessibility for all passengers and upgraded public entrances and exits.
The bus station is an important transport hub and gateway into Huddersfield Town Centre, providing key connections for residents, visitors, students and workers to access jobs, education, leisure and other essential services.
What is the budget of this scheme?
The improvements to Huddersfield Bus Station project are expected to cost £27 million and forms part of a wider package of transport projects to transform the way people travel in and around Huddersfield, including better access between the station and the town centre and forms part of the Huddersfield Blueprint.
Can the money be spent on other things instead of improving the bus station? (e.g. bus services, potholes, littering)
The proposal for a transformed bus station in Huddersfield was part of a competitive bid for funding from the Department for Transport’s ‘Transforming Cities Fund’ (TCF). This funding is given by the Government directly and is ring-fenced for this purpose, so cannot be used for other activities.
How will bus passengers benefit from this project?
To encourage more people in and around Huddersfield to use public transport, the proposals aim to:
About the proposals
New seating throughout the bus station with upgraded timetable stands, with modern bus and rail Real Time Information screens
New tiling on the floors and walls plus a new ceiling installed
Public toilets to be refurbished and relocating the accessible toilet and baby change facilities
Changes to the travel centre layout (the full range of travel centre services to remain) and Real Time Information screen
Coach stands to move closer to the Market Street exit of the bus station to allow more space for passengers
New signage and tactile wayfinding line to be installed – leading to entrances, bus stands and passenger facilities
Regrading of the main entrance slope to make it more accessible
New help points, providing instant remote assistance in an emergency
Addition of handrails in Henry Street entrance/walkway
New Changing Places facilities providing enough space and the right equipment for people with a range of disabilities and their carers, including a hoist and height adjustable changing bench
New quiet room that can be accessed by members of the public who need to get away from busier areas of the bus station
Increasing the size of the bus stands making it more accessible to enter and exit the buses. The number of bus stands will reduce to 21 stands to enable this improvement whilst maintaining the same number of bus services by increasing the frequency of their use
New planters and new seating under the canopy and ramp area
Bicycle stands under the canopy and covered by CCTV
An extended traffic island on Henry Street entrance to improve safety
Improved visibility of the concourse from the bigger Bus Station Managers Office
Improved CCTV (internal and external) and lighting, including additional glazing to increase natural light
New barriers at bus stands to improve safety and accessibility
Resurfacing of the carriageway and improving the bus drivers walkway
The car park access and stairwells are to be refurbished to make it safer and more attractive
New efficient glazing and doors throughout the bus station
Green living canopy roof with solar glazing
New seating, with clear markings showing the start of the queue for the bus at each stand, modern bus and rail Real Time Information screens
New tiling on the floors and walls plus a new ceiling installed
Public toilets to be refurbished and relocating the new accessible toilet and baby change facilities
The travel centre layout change (the full range of travel centre services to remain) and Real Time Information screen
Coach stands to move closer to the Market Street exit of the bus station carriageway to allow more space for passengers
New signage and tactile wayfinding line to be installed – leading to entrances, bus stands and passenger facilities
Regrading of the main entrance slope to make it more accessible
New help points, providing instant remote assistance in an emergency
Addition of handrails in Henry Street entrance/walkway
New Changing Places facilities providing enough space and the right equipment for people with a range of disabilities and their carers, including a hoist and height adjustable changing bench
New quiet room that can be accessed by members of the public who need to get away from busier areas of the bus station
Increasing the size of the bus stands making it more accessible to enter and exit the buses. The number of bus stands will reduce to 21 stands to enable this improvement whilst maintaining the same number of bus services by increasing the frequency of their use
New planters and new seating under the canopy and ramp area
Provide a better customer experience for Huddersfield Bus Station passengers by upgrading facilities and improving safety
Transform the inside and outside spaces of the bus station to make it a modern and attractive gateway to Huddersfield
Make Huddersfield Bus Station more accessible for all and better connected with the town centre to increase numbers of people travelling by bus
Make the bus station a more secure facility, to improve personal safety and encourage more people to travel by bus
What are the new proposals that you are engaging on?
Improvements to the passenger experience:
Safety and security improvements
Energy efficiency and carbon saving
Why do you charge for toilet facilities?
This is part of wider Combined Authority policy to charge a small fee for the public toilets where possible. This policy is aimed at deterring anti-social behaviour and vandalism in bus stations. Changing this policy is not part of this project.
What are you doing to improve the bus station for disabled passengers?
We have a number of things we want to include to improve accessibility for all passengers:
Will reducing the bus stands effect the number of buses in the bus station?
In the proposals we are reducing the number of bus stands from 25 to 21 stands. We are doing this as it will provide more space for better accessibility whilst maintaining the same number of bus services by increasing the frequency of their use. The number of arrival bays along the Henry Street entrance will remain the same. The coaches that use the bus station will be located by the Market Street entrance.
Is there anything being done to improve integration with bikes/cycle parking?
We are proposing to have new bike/cycle stands under the new canopy outside the main entrance of the bus station. The bus station will also have improved and increased CCTV inside and outside.
Will the car park above the bus station be impacted/improved?
As part of the programme the car park access and stairwells will be refurbished. Kirklees Council are also making improvements to car park including structural enhancements, new fire detection system, enhanced CCTV coverage, replacement fire doors, upgraded entrance and exit ramps and lighting, and ramp safety heating to counteract snow and ice. More can be found on the council’s website.
What about people who can’t use the bus or bus station? Will they benefit?
Proposals to improve the bus station, encouraging people to the bus station will promote a shift away from reliance on cars, and towards public transport, walking and cycling. This will reduce congestion and improve air quality by encouraging more environmentally friendly methods of travel.
What do you hope to achieve by making the improvements?
By transforming Huddersfield Bus Station we want to enable more people to use public transport within the town and the wider region, we are aiming to:
How will the bus station address the climate emergency?
Proposals to improve the bus station, encouraging people to the bus station will promote a shift away from reliance on cars, and towards public transport, walking and cycling. This will reduce congestion and improve air quality by encouraging more environmentally friendly methods of travel.
New efficient glazing and doors will be installed throughout the bus station and an external green living canopy with solar glazing are also part of the proposals.
The scheme is one of several transport improvement projects that will help achieve the Combined Authority and Kirklees Council’s vision of becoming carbon net zero.
Will the work on site impact my bus route?
We are aiming for the bus station to remain open as usual when construction work gets underway with some services including coaches temporarily running from other nearby stops in the town centre. We’ll be working in partnership with Kirklees Council to keep disruption to a minimum with work undertaken in phases and some stands and facilities moving around during the works. Any proposed impacts to bus routes whilst works are being undertaken will be communicated widely and with sufficient notice to allow people to prepare for any changes.
About the construction
When will construction begin for Huddersfield Bus Station?
Construction on the bus station is expected to start in 2026, subject to receiving the necessary approvals.
Kirklees Council is also undertaking separate investigative works regarding projects on site and more information can be found on the Kirklees Council website.
Will the bus station remain open during construction?
We are aiming for the bus station to remain open as usual when construction work gets underway with some services including coaches temporarily run from other nearby stops in the town centre.
We’ll be working in partnership with Kirklees Council to keep disruption to a minimum with work undertaken in phases and some stands and facilities moving around during the works. Any proposed impacts to bus routes and bus station facilities whilst works are being undertaken will be communicated widely and with sufficient notice to allow people to prepare for any changes.
Will I still be able to catch my bus at the bus station during construction? Or, will the services move to on-street stops?
This will be reviewed as the project progresses, but we are aiming for the bus station to remain open as usual when construction work gets underway with some services including coaches temporarily running from other nearby stops in the town centre. We’ll be working in partnership with Kirklees Council to keep disruption to a minimum with work undertaken in phases and some stands and facilities moving around during the works. Any proposed impacts to bus routes whilst works are being undertaken will be communicated widely and with sufficient notice to allow people to prepare for any changes.
Will any of the bus station facilities close whilst construction is underway?
The Travel Centre, customer toilets and the security office will need to be shut for part of the construction period, but temporary facilities will be put in place. We will let you know of any changes and clear signage will be around the bus station when that happens.
When with the bus station be finished?
Construction on the bus station is expected to start in 2026, subject to receiving the necessary approvals. And we currently think it will take two years to complete.
What about the works happening at the bus station carpark which Kirklees is leading on?
Kirklees Council are also making improvements to car park including structural enhancements, new fire detection system, enhanced CCTV coverage, replacement fire doors, upgraded entrance and exit ramps and lighting, and ramp safety heating to counteract snow and ice. More details can be found on the Kirklees Councils website.
Will the shop and cafes at the bus station be open throughout construction?
We are aiming for all of the shops and cafe the bus station to remain open as usual when construction work gets underway.
We’ll be working in partnership with Kirklees Council to keep disruption to a minimum with work undertaken in phases and any bus station facilities whilst works are being undertaken will be communicated widely and with sufficient notice to allow people to prepare for any changes.
About the Transforming Cities Fund (TCF) programme
The Combined Authority’s TCF programme is aimed at making it easier for people to walk, cycle and use public transport. Find out more at www.westyorks-ca.gov.uk/tcf.
Taking part in the consultation
Thursday 17 July, 10am – 1pm at Huddersfield Open Market, Brook Street, Huddersfield, HD1 1DY
Wednesday 30 July, 10am - 1pm at Huddersfield Bus Station, Upperhead Row, Huddersfield, HD1 2JW
Monday 4 August, 12pm - 4pm at Huddersfield Bus Station, Upperhead Row, Huddersfield, HD1 2JW
Wednesday 13 August, 10am – 1pm at Huddersfield Bus Station, Upperhead Row, Huddersfield, HD1 2JW
Thursday 17 July, 10am – 1pm at Huddersfield Open Market, Brook Street, Huddersfield, HD1 1DY
Wednesday 30 July, 10am - 1pm at Huddersfield Bus Station, Upperhead Row, Huddersfield, HD1 2JW
Monday 4 August, 12 - 4pm at Huddersfield Bus Station, Upperhead Row, Huddersfield, HD1 2JW
Wednesday 13 August, 10am – 1 pm at Huddersfield Bus Station, Upperhead Row, Huddersfield, HD1 2JW
How can I provide my feedback?
To have your say on the proposals, you can complete our online questionnaire at: www.yourvoice.westyork-ca.gov.uk/huddersfield (External link). You can provide your feedback until 11.59pm on 17 August 2025. If you have any questions about the scheme or the proposals, you can also submit a question using the Q&A tool on the Your Voice webpage at www.yourvoice.westyorks.ca.gov/huddersfield (External link).
You can share the link to the consultation page www.yourvoice.westyorks-ca.gov.uk/huddersfield to your friends, family and groups for them to have their say, or encourage them to get in touch with us using the contact details above.
Have the businesses and key stakeholders been consulted?
Key businesses and stakeholders have been consulted throughout the design process and this engagement will continue. If you are a business or stakeholder and feel you would like a briefing, please contact us via email at yourvoice@westyorks-ca.gov.uk or call us on 0113 245 7676 (MetroLine Contact Centre).
Where can I find more information on the Transforming Huddersfield Bus Station?
To see our plans in more details, you can visit them here (link to plans). There you can view all our engagement materials, including scheme maps, and fill out our questionnaire.
We are hosting four drop-in events:
You will get a chance to speak to the project team, ask questions, look through the plans and fill out a questionnaire.
We'll also be hosting an online Zoom webinar on Friday 18 July 10-11am to provide you with an opportunity to learn more about the plans and ask the project team any questions. Further information on how to register can be found on the Your Voice main page. This webinar will be recorded and will be available online after this date to view.
Plans of the proposals will be on display throughout the engagement in the bus station.
When can I take part?
The public engagement is open from Tuesday 8 July to 11.59pm Sunday 17 August 2025.
Will I be able to attend an in-person event?
We are hosting four drop-in events:
You will get a chance to speak to the project team, ask questions, look through the plans and fill out a questionnaire.
Plans of the proposals will be on display throughout the engagement in the bus station.
How will my feedback be used?
All feedback gathered from the public engagement will be analysed and will be used to inform the final development of the proposals where possible.
How can I contact the project team?
You can contact us via email at yourvoice@westyorks-ca.gov.uk or call us on 0113 245 7676 (MetroLine Information Service).