Bus Information Strategy 2019-24

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Consultation has concluded

Public engagement to seek feedback on how bus service information is provided across West Yorkshire took place last summer from 1 July until 25 August 2019.

A report has been produced that includes all the comments received during the engagement period.

The report can be found here.

The Bus Information Strategy 2019-24 was approved by the Transport Committee in November 2019 and is available here.

The main theme of the Bus Information Strategy was a digital first approach which was broadly accepted. However, there was a clear requirement for traditional outputs such as printed timetable booklets. As a result of the public engagement, we have committed to continue to produce printed timetable booklets.

We are in the process of developing a new format for timetables that will enable us to provide customers with information in this form, minimising the environmental impact and meeting budget pressures.

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The information below was presented during the public engagement period in summer 2019.


The West Yorkshire Combined Authority is looking at how to provide information about bus services in a way that best meets people’s requirements.

The way that people find out bus information has changed over the last few years with customers increasingly using online options to plan their journeys. With the demand for online information continuing to rise, we plan to provide digital information as people want it and to increase awareness of the information sources that are available.

Although the demand for the traditional, printed sources of information is declining, we recognise that there are still a number of passengers who rely on them. Our aim is to provide passengers with bus information in the format they need and this engagement is to help establish just what that should be. The draft Bus Information Strategy 2019-24 which was presented to the Combined Authority's Transport Committee in March 2019 can be viewed here.


How do people access information about bus travel?
We have produced a fact sheet (opens in a new window) that provides statistics about how people currently access bus information. The fact sheet is also available for ease of use for screen readers.

Travel Centres
Another key element of our new Bus Information Strategy is the modernising of Travel Centres.


Stay in touch

You can sign up to our mailing list to be kept informed about the development of this project.

Alternatively, you can register to be added to the Your Voice community where you will receive information on opportunities to have your say on a variety of projects.


Next steps
Feedback will be analysed and considered during autumn. A report will be submitted to the West Yorkshire Combined Authority Transport Committee in November.

Public engagement to seek feedback on how bus service information is provided across West Yorkshire took place last summer from 1 July until 25 August 2019.

A report has been produced that includes all the comments received during the engagement period.

The report can be found here.

The Bus Information Strategy 2019-24 was approved by the Transport Committee in November 2019 and is available here.

The main theme of the Bus Information Strategy was a digital first approach which was broadly accepted. However, there was a clear requirement for traditional outputs such as printed timetable booklets. As a result of the public engagement, we have committed to continue to produce printed timetable booklets.

We are in the process of developing a new format for timetables that will enable us to provide customers with information in this form, minimising the environmental impact and meeting budget pressures.

--------------------------------------------------------------------------------------------------------

The information below was presented during the public engagement period in summer 2019.


The West Yorkshire Combined Authority is looking at how to provide information about bus services in a way that best meets people’s requirements.

The way that people find out bus information has changed over the last few years with customers increasingly using online options to plan their journeys. With the demand for online information continuing to rise, we plan to provide digital information as people want it and to increase awareness of the information sources that are available.

Although the demand for the traditional, printed sources of information is declining, we recognise that there are still a number of passengers who rely on them. Our aim is to provide passengers with bus information in the format they need and this engagement is to help establish just what that should be. The draft Bus Information Strategy 2019-24 which was presented to the Combined Authority's Transport Committee in March 2019 can be viewed here.


How do people access information about bus travel?
We have produced a fact sheet (opens in a new window) that provides statistics about how people currently access bus information. The fact sheet is also available for ease of use for screen readers.

Travel Centres
Another key element of our new Bus Information Strategy is the modernising of Travel Centres.


Stay in touch

You can sign up to our mailing list to be kept informed about the development of this project.

Alternatively, you can register to be added to the Your Voice community where you will receive information on opportunities to have your say on a variety of projects.


Next steps
Feedback will be analysed and considered during autumn. A report will be submitted to the West Yorkshire Combined Authority Transport Committee in November.

Consultation has concluded

We have created an extensive list of frequently asked questions and you can find these here (opens in a new page).  However, if you have another question, please write it here and we will try to get a response back to you as soon as possible.

Please note that any question you ask will be visible to all visitors to this site, so please do not include any personal information - alternatively you can email us.

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    Hi, my son has been using the 263 service put on for both castle hall and mfg students to get to and from the Liversedge area. So far he hasn’t been able to use the morning service as he’s had to be in lesson by 8.30 and the bus would get him there too late. From September the school will be starting at 8.20am and finishing at 3.30pm Monday to Thursday (Was 8.30 to 3pm), is there any way the bus times could be altered slightly to accommodate at all ?? Thanks in advance, Tara Armstrong

    Tara180 asked over 4 years ago

    This service was previously timed to serve both Mirfield Grammar School and Castle Hall School, so thank you for bringing this to our attention.

    We will liaise with the school and operator to see if improvements can be made, however we are limited to vehicle availability, as the bus goes onto provide other services.

    If you can provide contact details, we will come back to you if we are able to make any changes to the service.

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    Why does the 496 do two separate routes? Wouldn’t it be easier to do Upton circular every half an hour? Makes abit more sense and should be something that helps this little village.

    Abie asked over 4 years ago

    Thank you for your comments. We will raise this with local bus operators, and also consider this request when we next review our supported services in the area.

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    I don't understand this I mean this is the first I have heard of this and it just makes me think what is the point .. by altering my local services west bowling you have alianated many people in the community especially elderly and those who commute Suffer hardship

    SLW asked over 4 years ago

    Services in the West Bowling area are operated by First Bus on a commercial basis. Unfortunately they made the decision to reduce the frequency from half hourly to hourly which we appreciate is not ideal for residents.

    As there is still an hourly service it is not within the West Yorkshire Combined Authority’s guidelines to support an additional service. However we will feed your comments back to First’s management team.

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    THE TIMING OF YOUR SURVEY IS POOR AS IT IS OVER THE PUBLIC HOLIDAY SEASON AND WILL THEREFOR HAVE A LIMITED RESPONSE

    wood asked over 4 years ago

    The engagement has been planned for eight weeks to allow for the summer holiday period. We have already had a good response of completed surveys, both via online and via post.

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    how do you plan to engage with the public at large who are not aware of your survey but who would nevertheless like to use the bus services and be informed?

    wood asked over 4 years ago

    Members of the public can have their say on the bus information strategy in the following ways:

    • By attending one of eight bus station drop-in sessions taking place across West Yorkshire
    • We have made paper copies of the surveys available to pick up from bus station travel centres, and to date, we have posted 350 hard copy surveys out to organisations and individuals
    • We are also running focus groups and feedback sessions with local community organisations and colleges to seek feedback from older people, young people and people with a disability

    We have promoted the engagement in the following ways:
    • By press release to local media – this was featured in a number of local newspapers in early July
    • On our website and via social media
    • Via messages on our real time information screens at bus stops
    • To over 400 councillors across West Yorkshire
    • To over 300 stakeholder organisations
    • To over 4,000 Metro Messenger newsletter subscribers
    • To over 450 employers who are members of the West Yorkshire Travel Plan Network

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    The link on the real-time screens (yourvoice.westyorks.gov.uk) is incorrect.

    Pete asked almost 5 years ago

    Thank you for letting us know. This has now been corrected.

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    When and where are the customer engagement sessions to be held? Will transport be available for local residents to be able to attend? Are the chosen locations easily accessible for Mirfield residents who no longer habe a reliable or regular bus service?

    Socially deprived resident of Mirfield asked almost 5 years ago

    We are holding drop in sessions at bus stations. Details of all drop-in sessions are available on the YourVoice website: www.yourvoice.westyorks-ca.gov.uk/2288/documents/2588.

    Members of the public can also have their say by completing an online survey via  www.yourvoice.westyorks-ca.gov.uk/bus-information-strategy.

    We can also provide paper copies of the survey for people who are unable to access the online survey.

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    your factsheet link doesn't see to be working. Thanks

    HilaryB asked almost 5 years ago

    Thank you for letting us know. This has now been amended.